Haydown Kitchens (“we” and “us”) is committed to protecting your privacy.

This Privacy Policy explains how we use the information we collect about you through your use of the www.haydownkitchens.co.uk website (the “Website”) or when you place an order with us, how you can instruct us if you prefer to limit the use of that information, and procedures that we have in place to safeguard your privacy.

You can visit the Website without disclosing any personally identifiable information about yourself.

By using this Website or submitting information to us through or in connection with this Website, you signify your consent to our collection, use, and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, you must not use this Website or submit information to us through or in connection with this Website.

1. The Information We Collect and How We Use It

We will use, store, or otherwise process any personal information that relates to and identifies you, including but not limited to your name, postal address, email address, telephone number, your credit or debit card number and expiry date, and any other information collected on registration, on placing an order, and through surveys, to the extent reasonably necessary to provide the services that are available through our Website to you by us.

We process this information for the purpose of:

• Dealing with your inquiries and requests;
• Providing and personalising our services;
• Compiling your profile;
• Processing your payment;
• Crime prevention and prosecution of offenders;
• Maintaining information as a reference tool or general resource;
• Fulfilling orders placed through the Website.
  
  We also gather this information and statistics for the purposes of monitoring Website usage and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify you.

If you choose to post messages in our forum or other message areas, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support, and troubleshoot problems as permitted by law.

2. Information Security

The Internet is not a secure medium. However, we have put in place various security procedures as set out in this policy.

Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

We believe that we have appropriate policies, rules, and technical measures to protect the personal data that we have under our control (having regard to the type and amount of that data) from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction, or accidental loss.

All of our employees and data processors that have access to, and are associated with, the processing of your personal information are obliged to respect the confidentiality of our visitors’ information.

We ensure that your information will not be disclosed to government institutions or authorities except if required by law or when requested by regulatory bodies or law enforcement organisations.

3. To Whom Will Your Information Be Disclosed?

Your information may, for the purposes set out in this Privacy Policy, be disclosed for processing to:

• Our employees;
• Our affiliates;
• Our group companies and their employees;
• Successors in title to our business;
• Third-party consultants, contractors, or other service providers who may access your personal information when providing services (including but not limited to IT support services) to us;
• Government bodies and law enforcement agencies in response to legal and regulatory requests;
• Auditors, contractors, or other advisers auditing, assisting with, or advising on any of our business purposes, in any jurisdiction where we operate.

4. Your Rights in Relation to Your Information

You can write to us at any time to obtain a copy of your information and to have any inaccuracies corrected. Where appropriate, you may have your personal information erased, rectified, amended, or completed. Please write to Haydown Kitchens, The Barn, Salisbury Hill, Stockbridge, Hampshire, SO20 6EZ.

Please quote your name and address. We would be grateful if you would also provide brief details of the information you would like a copy of or which you would like to be corrected (this helps us to more readily locate your data).

5. Cookies

Pieces of information transferred to your computer’s hard disk from a website are known as cookies. They allow our Website to store information about your browsing patterns, making the Website more useful to you. Many major sites use cookies: in fact, they are commonly used throughout the Internet to offer personalised services. Most browsers are automatically set to accept cookies. Each time you use our Website, the cookie is accessed. This way, we can track the features you use and the pages and content that you view on the Website to help personalise your experience. If you choose, the use of a cookie also lets you automatically log in to the Website so that you do not have to re-enter your email and/or password each time you visit.

You may disable cookie support on your browser, but be aware that by doing so, you will lose certain features that require a cookie to work properly. We may use the information collected by the cookie to provide us with various statistics without identifying any individual.

Please contact us at [email protected] if you require information about disabling any cookies on the Website.

6. Your Consent

You will be able to navigate the Haydown Kitchens website without entering any personal data.

If you are required to enter personal data for orders, samples, or enquiries, you will be asked for your consent to allow us to process your data or add you to our mailing list.

If you no longer want to receive an email from Haydown Kitchens, please use the unsubscribe option on the email or contact [email protected].

If you would like to amend or delete any personal information held about you from Haydown Kitchens records, please contact [email protected].

By submitting any personal information (including, without limitation, your payment details) to us, you consent to the use of information as set out in this policy. We reserve the right to amend or modify this Privacy Policy and if we do so, we will post the changes online. It is your responsibility to check the Privacy Policy every time you submit information to us or place an order. Use will signify that you agree to any such changes.

In the event the purposes for processing change, we will contact you as soon as practicable and seek your consent where such notification relates to a new additional purpose for processing.

Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area. Countries outside of the EEA may not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try and protect the security of your information.

7. GDPR

Haydown Kitchens is registered as a Data Controller under the terms of the GDPR, and we ensure we comply with all the protections the Act affords to you.

8. Use of Your Personal Information Submitted to Other Websites

We are not responsible for the privacy policies and practices of other websites even if you accessed the third-party website using links from our Website.

We recommend that you check the policy of each website you visit and contact the owner or operator of such website if you have concerns or questions.

9. Further Information

For further information from us on data protection and privacy or any requests concerning your personal information, please write to Haydown Kitchens at The Barn, Salisbury Hill, Stockbridge, Hampshire, SO20 6EZ or email us at [email protected]